Shipping Information
Shipping Options
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: R75 (FREE for orders over R500)
Express Shipping
- Delivery Time: 2-3 business days
- Cost: R150
Processing Time
Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays). You will receive an email confirmation once your order has been dispatched, along with tracking information.
Please note: Orders placed after 2 PM on Friday will be processed on the following Monday.
Shipping Areas
We currently ship to all areas within South Africa, including:
- All major cities (Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, etc.)
- Regional towns and suburbs
- Rural areas (delivery times may vary)
International shipping is currently not available, but we're working on expanding our reach. Please check back soon or contact us for updates.
Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email with your tracking number
- A link to track your package in real-time
- Estimated delivery date
You can also view your order status and tracking information by logging into your account and visiting the "My Orders" section.
Delivery Issues
If you experience any issues with your delivery, including:
- Delayed delivery beyond the estimated timeframe
- Missing packages
- Damaged items upon receipt
- Incorrect address delivery
Please contact us immediately:
- Email: info@osu.com
- Phone: +27 (012) 345-6789
- Hours: Monday-Friday, 9:00 AM - 6:00 PM SAST
Important Notes
- Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or courier delays.
- Someone must be available to sign for the delivery. If no one is available, the courier will leave a collection notice.
- Please ensure your shipping address is correct and complete to avoid delays.
- We are not responsible for delays caused by incorrect or incomplete address information provided by the customer.
- For apartment or office deliveries, please include building names, floor numbers, and any access codes.