Returns & Refunds Policy

We want you to love your OSU! purchase! If you're not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange. The 30-day period begins from the date you receive your order.

To be eligible for a return, items must meet ALL of the following conditions:

• Unworn, unwashed, and in original condition
• All original tags and labels still attached
• In original packaging (where applicable)
• Free from any damage, stains, or alterations
• Returned within 30 days of delivery

For hygiene and safety reasons, the following items cannot be returned:

• Underwear and intimate apparel
• Swimwear (unless tags are still attached and hygiene seal is intact)
• Earrings and piercing jewelry
• Personalized or custom-made items
• Sale items marked as "Final Sale"

Once we receive and inspect your returned item(s):

• We will send you an email confirmation within 2 business days
• Approved refunds will be processed to your original payment method within 5-10 business days
• The original shipping cost is non-refundable (unless the return is due to our error or a defective product)
• Refunds will reflect the amount paid, minus any promotional discounts that were applied

Note: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

We currently process exchanges as returns followed by new purchases. To exchange an item:

1. Initiate a return for the original item following the process above
2. Place a new order for the item you want instead
3. Once your return is approved, you'll receive a full refund

This ensures you receive your preferred size, color, or style as quickly as possible without waiting for the return to be processed first.

Return Shipping Costs

• Customer Responsibility:You are responsible for return shipping costs unless the item is defective or we made an error.
• Our Responsibility:We will provide a prepaid return label if the item is faulty, damaged, or incorrect.
• Tip:Use a tracked shipping service to ensure your return reaches us safely. We cannot be held responsible for returns lost in transit.

If you receive a damaged or faulty item, please contact us immediately:

• Email photos of the damage/defect to info@osu.com within 48 hours of delivery
• Include your order number and a description of the issue
• We will arrange for a prepaid return or send a replacement
• You will receive a full refund including original shipping costs

We stand behind the quality of our products and will make it right if something goes wrong.