Privacy Policy

Last Updated: December 2024

Introduction

At OSU!, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

Personal Information

When you place an order or create an account, we collect personal information including:

Full name
Email address
Phone number
Shipping and billing addresses
Payment information (processed securely through our payment partners)

Non-Personal Information

We automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior on our website through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, including shipping updates
Provide customer support
Send marketing communications (with your consent)
Improve our website and customer experience
Prevent fraud and enhance security
Comply with legal obligations

Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (PayFast)
Shipping and logistics partners
Email service providers
Website hosting and analytics services

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information if required by law or to protect our rights and safety.

Your Rights

Under South African law (POPIA), you have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt-out of marketing communications at any time
Object to processing of your personal information

To exercise these rights, please contact us at info@osu.com

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@osu.com
Phone: +27 (012) 345-6789
Address: 123 Urban Street, Johannesburg, 2001, South Africa